Welcome to stargazers!
Any access or the use of Stargazers signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Stargazers to notify us of the nature of the query. Stargazers will not accept any returns delivered to us without written communication and agreement prior to return to us. Any products returned without prior consent will not be processed until an agreement has been met.
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at Customercare@stargazers.id.
If you wish to purchase any product or service made available through Service , you may be asked to supply certain information relevant to your Purchase, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
DELIVERY AND RECEIPT
Delivery will only occur after payment of the order amount is recorded. All information regarding delivery process is available in your Email which connect with your Account. So, Make sure your address are correct. The package containing the items ordered and paid for is delivered by hand, to the exact address mentioned when placing the Order. We use Agency Warehouse For delivery product, Estimate you have the receipt number is next day after you make the order Then you can Track the order.
If delivery proves impossible given the absence of the addressee at the place of delivery, a notice will be left at the delivery address indicated by the customer and the carrier will make a new delivery attempt the next working day. In case of failure, a new passage will be made the next working day. If the delivery has finally been completed, the customer has five working days from the last passage of the carrier to contact the Customer Service before the items of his Order are returned to stock and the latter canceled and refunded.
MISSING OR DAMAGED ITEMS
The customer, or his agent, is asked to contact the Customer Service to find out how to return the damaged Order. A procedure will be communicated by the Customer Service, it must imperatively be followed by the Customer, failing which, the Customer will not be able to claim any refund or exchange of products causes.
Within a short period of time and a maximum period of 7 days after receipt of the package, the customer or the recipient of the order must report the absence or degradation of its product to customer service : +62 856 2423 4078 (WA/Call)
Customer Service may request any information relating to the identity of the customer or the recipient of the order and carry out any useful verification on this occasion.
Delivery times begin to run upon receipt of the order confirmation by email. Delivery times for orders to you are those announced when ordering.
Delivery times take into account the time of order and the working days of the Area of destination.
Delivery times may, during the holiday season, be more lengthened due to Off activity of Warehouse and Shipping Expedition. But certainly immediately continue the process again in working days.
RETURN AND EXCHANGE
First, You Can contact us
To return the items, the customer can:
Return the item to : Jalan Sriayu No.2 ,40254, Bandung, Indonesia.
Whatever the method of return chosen the Customer must return the items With good and protect Package.
If the returned product is incomplete, deteriorated, soiled, or in a condition that reasonably suggests that it was used or worn, it may not be refunded or exchanged.
INTELLECTUAL PROPERTY RIGHTS
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.